Samsara Subscription Terms of Service Agreement Jun 12, 202500:00 UTC The following terms and conditions constitute a legally binding contract (the “Agreement”) that governs the subscription services (“Subscription Services”) provided by Samsara Mountain Experience, LLC. d/b/a Samsara Experience (“Samsara”, “we”, “our”) to you (“you” or “yours”).
The Subscription Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein. We also have other policies and procedures including, without limitation, Terms of Service, Privacy Policy, and others. Those policies contain additional terms and conditions, which apply to the Subscription Services and are integral part of this Agreement.
1. Subscription Plans. To enjoy full access to Samsara training programs, educational materials such as writing, videos, online content, training plans, community platforms, live-streamed online meetings, you need to sign up for a Subscription. A Subscription starts on the the date that you sign up for a subscription and submit payment via a valid Payment Method (defined below) or reactivate a pre-existing subscription. Unless we otherwise communicate a different time period to you at the time of sign up or otherwise (such as a multi-month commitment plan), each billing cycle is one month in length (a “Subscription Cycle”). Your Subscription automatically renews each month, and we will automatically bill the monthly subscription fee to your Payment Method each month, until your subscription is canceled or terminated. For example, if you purchase your Subscription on January 3, your Subscription will automatically renew on February 3 (as further explained in “Subscription Cycles,” below). You must provide us with a current, valid, accepted method of payment (“Payment Method”). We may update the accepted methods from time to time. If you add a Subscription to your base Subscription or if you upgrade or downgrade to a different Subscription, all such Subscriptions will be governed by these Terms and will continue indefinitely until canceled or terminated.
2. Duration and cancellation. In the case of any Promotional Offer, the corresponding Promotional Period shall continue for the period as advertised, subject to section 1, above. Unless you cancel a Promotional Offer before the end of the Promotional Period, you will automatically become a recurring subscriber to the type of Service that you chose to sign up to under the Promotional Offer and the payment method you provided will automatically be charged the then-current monthly price. Any time-capped features of that Service will be reduced by the length of the Promotional Period. If you cancel a Promotional Offer during the Promotional Period, you will lose access to the Service at the end of the Promotional Period. To cancel you must cancel your product by logging into your customer account and accessing your Recent Purchases listed under your Account Dashboard at samsaraexperience.com, or, you may email info@samsaraexperience.com with a request to cancel.
3. Subscription Billing and Auto-Renewal. Your subscription to the Services includes enrollment into an ongoing/recurring payment plan. Your subscription will automatically renew at the end of the disclosed billing period, unless canceled in accordance with the instructions for cancellation below. Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period, unless canceled. Your “billing period” is the interval of time between each recurring billing date and corresponds to the term of your subscription. For purposes of this Agreement, a “day” or “date” begins at 12:00 a.m. Mountain Standard time ends at 11:59 p.m. Mountain Standard time of that same calendar day. You acknowledge that the timing of when you are billed may vary, including if your subscription began on a day not contained in a given month (e.g. if you have a monthly subscription and became a paying subscriber on January 31, your payment method would be billed next on February 28), due to free trials and other promotional offers, credits applied, or changes in your subscription or payment method. We may also offer you the ability to pause your subscription for a specified period of time. If you do not cancel before the end of the pause period, billing will resume automatically. We reserve the right to change our pricing. In the event of a price change, we will attempt to notify you in advance of the change by sending an email to the email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email and below. If you do not timely cancel your subscription, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts. We will not be able to notify you of any changes in applicable taxes. You are responsible for all third-party Internet access charges and taxes in connection with your use of the Services.
4. Processing and Payment. We will process your purchase as promptly as possible. There may be a delay in the activation of your product while payment details are verified. We accept major credit cards, PayPal, and certain digital wallet services. We reserve the right to reject any order or purchase at any time. If your initial payment authorization is later revoked, your subscription, product or access will be terminated. Contact our Customer Care group if you believe your access was terminated in error. Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable. 4.1 To view or change your payment method, you need to login to your account and change your payment method manually. You are responsible to keep your updated credit card information (new credit card number or updated expiration date) current in your account. The disbursement of the updated credit card information is provided to us at the election of your credit card issuer. We are not responsible for the distribution of your updated credit card information. Your credit card issuer may give you the right to opt out of the update service. It is your responsibility to contact your credit card issuer with regards to your right to opt out of the update service.
5. Cancellation and Refund Policy. You can cancel your subscription at any time before the end of the current billing period, free trial or promotion. Cancellation will take effect at the end of the current billing period unless otherwise disclosed. If you cancel, you will continue to have access to the Service through the end of your current billing period, unless you are subscribed through a free trial, promotional code or other credit, in which case cancellation may be effective immediately. If you modify your subscription to switch from one Service to another Service during your billing period, you may not have continued access to your original Service. You must cancel your subscription prior to 11:59 p.m. Mountain Standard time on the day before your next recurring billing date in order to avoid being charged for the next billing period. We do not refund or credit for partially used billing periods, although we may provide such refunds or credits on a case-by-case basis in our sole and absolute discretion. A processing fee will be deducted from any refund issued, see paragraph 8. Payments, Billing, and Renewals for terms. If you cancel, including if you switch your billing to a third-party, you will forfeit any service, referral. To cancel your Subscription to the Services, you will need to log in to your account at samsaraexperience.com and cancel your Subscription.
6. Payment Details. We will keep your detailed payment information, such as credit card number and expiry date, on file. In the event your account or subscriptions are configured so that you receive separate bills relating to the Service, we may consolidate such bills to reduce the number of separate charges you receive. We may share your payment information within Samsara, if you have consented to such sharing. Where your details change or are due to expire, we may obtain or receive from your payment provider updated payment details including your card number, expiry date and 0/V (or equivalent). This enables us to continue to provide you access to the Services. You authorize us to continue to charge your card using the updated information. In the event of a failed attempt to charge to your payment method (e.g. if your payment method has expired), we reserve the right to retry billing your payment method. If a payment is not successfully authorized due to expiration, insufficient funds, or otherwise, we may suspend or terminate your subscription. You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs. You also agree that we may charge your payment method on file if you decide to restart your subscription.
7. Billing and Payment. Users of the Service may be required to provide their credit card details to Webflow or the payment service provider retained by Webflow (the “PSP”). Users will be responsible for paying all applicable fees related to their use of the Service (the “Fees”). You are solely responsible for all federal, state, and local taxes, including sales, use, VAT, or similar transaction taxes imposed on your paid subscription to the Service, unless you provide Webflow with a valid tax exemption certificate (“Taxes”). All Taxes payable by you will be separately stated and exclusive of the Fees. Notwithstanding the foregoing, you will have no liability for taxes that are statutorily imposed on Webflow, including taxes or fees based on Webflow’s net or gross income. All paid plans must enter a valid payment account. Free accounts are not required to provide payment account information. We will immediately bill you upon any upgrade from the free plan to any paying plan.
7.1 Subscription Cycles: Samsara offers but is not limited to monthly/quarterly/semiannual/annual Subscription Services Plans. For monthly payment plans, the Service is billed on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. For monthly/quarterly/semiannual/annual payment Plans, the Service is billed up front for the designated Subscription period and is non-refundable. Your Subscription plan will automatically renew for successive one (1) subscription period from the date of purchase. You will be charged the applicable fees on each corresponding anniversary of your purchase, whether it be monthly/quarterly/semiannual/annual unless you cancel your Account plan prior to the end of the then-current annual term. There will be no refunds or credits for partial terms of service, upgrade/downgrade refunds, or refunds for unused terms with an open account.
8. Payments, Billing, and Renewals
8.1 Monthly/Quarterly/Semiannual/Annual Subscription Plans. Payment by credit card or debit card. If you are paying by credit card, you authorize us to charge your credit card or bank account for all fees payable during the Subscription Cycle. You further authorize us to use a third party to process payments and consent to disclose your payment information to such a third party. This agreement shall automatically renew for an additional term if either party fails to give the other written notice of their intent not to renew.
8.2 Refunds. We strive to provide a valuable and satisfying customer experience. Refund requests will be considered on a case-by-case basis per the following conditions. Failure to notify us of your intent to cancel your Subscription prior to the expiration of your current Subscription Cycle by 11:59pm Mountain Standard Time, any requests for a refund we elect to grant on a case-by-case basis will incur a deduction of a %3 processing fee of the total subscription payment. For any Athlete Team subscriptions, cancellation requests that will only incur a %3 processing fee deduction will be considered only for a period of 7 days after the anniversary of your purchase, starting at 11:59pm Mountain Standard time. After 7 days, you will have to pay the total Subscription Cycle amount due for one month of the current billing cycle. For assistance, please contact our support team at wizard@samsaraexperience.com.
8.3 Renewal of Subscriptions. Your initial subscription term will be specified in your Order, and unless otherwise specified in your Order, your subscription will automatically renew.
8.4 Early Cancellation of Subscriptions. We do not provide any early termination on prepaid subscriptions. For assistance, please contact our support team at wizard@samsaraexperience.com.
9. Notice. Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time which the Notice is sent:
1. Email
1. Provider’s Email: wizard@samsaraexperience.com
2. Client Email:
10. Merger. This Agreement constitutes the final, exclusive agreement between the parties relating to the Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.
11. Amendment. The parties may amend this Agreement only by the parties’ written consent via proper Notice. Electronic Consent and Agreement By checking the box at checkout, you acknowledge that you have read, understood, and agree to be bound by the Samsara Subscription Terms of Service Agreement, including our Cancellation and Refund Policy and any referenced policies such as our Privacy Policy. This action constitutes your electronic signature and has the same legal force and effect as a handwritten signature. If you do not agree to the terms, please do not proceed with your subscription.
